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Herts, Beds, Bucks, Lincolnshire

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Soft Phone

Introduction

Soft phones are just another feature of the aquArius hosted voice platform that allows for even greater flexibility.

Soft phones are ways to make or receive calls without your primary physical handset at your desk, to do this you can utilise existing hardware such as mobile phones and desktop computers (With a microphone) allowing for diverse ways of working with your voice communications.

Shared Appearance

The main benefit to using the app is that it allows you to make and receive calls from either your main business number or direct dial number even if your not in the office.

This also applies even when making calls (As long as your calling with the app) this allows for better continuity with customers and also provides you with an element of privacy when you do not wish to provide your mobile number.

Common Features

The app has in-built all the common features you would expect from your desk phone including

  • Mute the microphone.
  • Place a call on hold.
  • Speakerphone.
  • Openthe dial pad.
  • Start a New Call.
  • End a call.
  • Transfer a call.
  • Transfer a call to Mobile.

Title Here

There are mainly two types of porting, single line and multi-line.Single line porting typically caters for an individual line that terminates onto a socket where one number is provided. i.e. PSTN (Home phone Line).Multi Lines porting caters for a range of numbers for example 01234 500000 –01234 500010 this has a range of 10 numbers. Other number that would be considered a multi-line:

Feature Site Cost
Account Codes Tick Included
Authorization Codes Tick Included

Site wide features

Multi Line Porting also caters for PBX groups or single lines that terminate on equipment, i.e. ISDN or 11+ single lines at a single address. Thereare three types of DDI porting requests that come under Multi line requests.

Multi-line (30 lines or less) is where main billing numbers and associated numbers terminate on ML equipment, i.e. PBX. In this scenario the numbers have not been built as a DDI range.

Multi-line simple DDI (31 Lines or greater) is where an entire block of numbers is to be ported over. This includes the main billing number and associated DDI’s.

Multi-Line Complex DDI –as per simple DDI but block is to be broken up, with some lines being ported, some being ceased and some remaining on a TDM service such as ISDN.

The above lead times are based on BT Openreach having a porting agreement in place with the provider who is losing the number. If this is not in place,then please allow an extra 80 days for the service establishment to be setup.

It is important to note that when a number is being ported from your old provider the existing line for that number will cease as a result of the number being ported away from that service.

Please ensure that any ADSL, FTTC (broadband services) and Redcare services are moved before a porting request is made or this could cause issues during the porting process. Additionally, lines can have chargeable directory entries at the time of porting, when details of these services appear, PreciousIT reserve the right to charge for these as per our standard chargeable directory entry pricing. As standard lines can have one free of charge listing in the local phone book. PreciousIT will not charge for this listing only chargeable ‘additional’ or ‘special’ phone book entries.