- Listen to call recordings to ensure a consistent service experience.
- Identify training plans to help your employees deliver the best service.
- Identify common customer queries and develop ‘Frequently Asked Questions’.
- Take card payment over the phone
- Quickly resolve any queries or disputes by having call recording easily to hand
- Protect your employees from complaints and abusive callers.
- Fulfil industry specific requirements for call recording.
- Optional PCI Compliance module to cover requirements of the payment card industry for handling card transactions.
- No hardware required.
- Online web portal gives you easy access to search and retrieve call recordings.
- Homeworkers and remote sites can also be included, so that you have got recordings of all calls, no matter where they are made.
