Creating and running reports can be time consuming, so dashboards are available to deliver up to date information in a graphical way using live tiles. Live tiles are mini reports which are refreshed regularly and displayed in tabular or graphical formats.
The iCS Report module includes a catalogue of predefined tiles including: Grade of Service (GoS), Percentage Calls Answered (PCA), caller tolerance, hourly call distribution, and call activity by extension and DDI.
It is also possible to create live tiles from your own specifically targeted reporting data. Any report with any combination of filters can be turned into a tile and displayed as a graph, wallboard, speedometer or table.
