Improve Customer Service

  • Listen to call recordings to ensure a consistent service experience.
  • Identify training plans to help your employees deliver the best service.
  • Identify common customer queries and develop ‘Frequently Asked Questions’.
  • Take card payment over the phone

Resolve queries and disputes

  • Quickly resolve any queries or disputes by having call recording easily to hand
  • Protect your employees from complaints and abusive callers.

Meet regulatory requirements

  • Fulfil industry specific requirements for call recording.
  • Optional PCI Compliance module to cover requirements of the payment card industry for handling card transactions.

Simple to Deploy and manage

  • No hardware required.
  • Online web portal gives you easy access to search and retrieve call recordings.
  • Homeworkers and remote sites can also be included, so that you have got recordings of all calls, no matter where they are made.