By using real life call recordings, you can use these to help train new staff, educate existing staff and help provide the best customer service to you customer possible by making sure there’s a consistent high level of customer services across your business.
It is important to let your customers know that the call is being recorded (legal requirement), when customers know this, they are more likely to remain more civil against your employees so staff can help solve any issues calmly.
Need to listen into a call to help training or monitor your staff, you can.