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Remote Access

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Remote Access

Remote Access

It is important that when end users call PreciousIT for support they get the help they need straight away. We have tools available that enables us to remotely connect into your computer and resolve the issue your experiencing.

PreciousIT fixes 99% of our customers issues remotely on first fix.

Precious Remote Access comes packed with features that allows to help support you and your business.

  • File transfers: Remotely upload files, including scripts, to users’ systems without disturbing them as they work.
  • Remote command line: Use the bash shell to solve issues from afar and even issue PowerShell commands.
  • System preferences: Open the system controls in the background to diagnose computer or network issues, review or kill processes, and more.
  • Rapid connections: Quickly connect to any machine in your managed networks with one click.
  • Session transfers: Transfer sessions to other technicians if you need to take a break, or if you need to pass the issue to someone with a different expertise
  • Chat: Open a live chat window with end users if questions arise while you fix their workstation.
  • User management: Assign technicians to specific worksites or departments and set up permissions to help ensure proper security.
  • Session recordings: Record any support session you want, so you can review later for quality control or troubleshooting.
  • Chat transcripts: Review historical chat transcripts broken down by end user or technician.